Refund policy
Last updated: August 2026
At InMeeZ, customer satisfaction, safety, hygiene, and product integrity are important to us.
This Refund Policy explains when products may be returned, replaced, refunded, or cancelled. Nothing in this policy limits any mandatory consumer rights that apply under European Union law or other applicable laws.
1. Right of withdrawal
Customers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the order, unless a legal exception applies.
To exercise the right of withdrawal, please contact us at:
inmeez.shop@gmail.com
before the 14-day period expires.
Returned products must be unused, complete, and in their original packaging.
For health and hygiene reasons, certain sealed products are exempt from the right of withdrawal once the hygiene seal or protective packaging has been opened or broken.
2. Hygiene-sensitive and non-returnable items
For health and hygiene reasons, the following products cannot normally be returned after their hygiene seal, protective packaging, or original sealed packaging has been opened or broken:
- Dildos
- Vibrators
- Anal toys
- Masturbators
- Other intimate or personal-use products
- Lingerie and underwear where hygiene restrictions apply
- Lubricants, oils, cosmetics, and similar products after opening
- Products that have been used or have come into direct intimate contact with the body
Unopened and unused products with the original hygiene seal and packaging intact may be eligible for return where required by applicable consumer law.
3. Damaged, defective, or incorrect products
If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible at:
inmeez.shop@gmail.com
To help us investigate the issue, we may ask you to provide:
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
- Your order number
- A short description of the problem
Where possible, visible shipping damage should be reported within 48 hours of delivery so that we can investigate the issue with our logistics partners.
The 48-hour reporting period does not limit any statutory consumer rights, legal guarantees, or rights relating to defective goods under applicable EU law.
4. Refunds and replacements
If a return, refund, or replacement is approved, the appropriate solution will depend on the circumstances.
Possible solutions may include:
- Replacement product
- Refund to the original payment method
- Store credit, where agreed with the customer
Where a refund is approved, it will be issued to the original payment method unless otherwise agreed.
Please note that payment providers or banks may require additional processing time before the refunded amount appears in your account.
5. Return shipping costs
If the return is caused by a defective, damaged, or incorrect product, InMeeZ will cover reasonable return shipping costs where applicable.
For returns made under the statutory right of withdrawal where the product is eligible for return and is not defective, the customer may be responsible for the direct cost of returning the product, unless otherwise required by applicable law.
Please contact us before returning any product. Do not send a return without contacting us first.
6. Order cancellations
Orders may be cancelled before they have been processed or dispatched.
If you wish to cancel an order, please contact us as soon as possible at:
inmeez.shop@gmail.com
Once an order has already been dispatched, cancellation may no longer be possible. In such cases, any applicable statutory withdrawal or return rights will still apply.
7. Refund processing
Once an approved returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed without undue delay and, where required by applicable law, within the legally required timeframe.
Refunds will normally be sent to the same payment method used for the original purchase.
8. Contact
For return, refund, replacement, cancellation, or support inquiries, please contact:
InMeeZ
Email: inmeez.shop@gmail.com
Address:
Ragučio gatvė 29-1
Kaunas, 48308
Lithuania
Phone: +37060739448
Business hours:
Monday-Friday, 9:00-18:00 EET
We aim to respond to customer inquiries within 24 hours.