Shipping policy

Last updated: August 2026

At InMeeZ, we aim to provide clear and transparent shipping information so customers know what to expect before placing an order.

1. Shipping Locations

We currently ship orders to customers within the European Union.

Orders are fulfilled and dispatched by our third-party suppliers and fulfillment partners located within Europe.

InMeeZ does not operate its own physical warehouse. Depending on the product, stock availability, and destination country, orders may be dispatched from different fulfillment locations within Europe.

Where orders are fulfilled from within the European Union, customers normally do not incur additional import duties or customs charges.

2. Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, processing may take slightly longer.

If we are unable to fulfil an order, we will contact the customer and arrange an appropriate solution, including a refund where applicable.

3. Estimated Delivery Time

Estimated delivery time within the European Union is generally:

4–10 business days after dispatch.

Delivery times may vary depending on:

- Destination country
- Product availability
- Fulfillment location
- Carrier availability
- Public holidays
- Weather conditions
- High-demand periods
- Other circumstances outside our reasonable control

Delivery estimates are not guaranteed delivery dates.

4. Shipping Fees

Our standard shipping rates are:

- Orders under €50: €10 shipping fee
- Orders of €50 or more: Free shipping

The applicable shipping cost is clearly displayed before the customer completes checkout.

Customers will not be charged any undisclosed shipping fees after placing an order.

5. Order Tracking

Where tracking is available, customers will receive tracking information by email after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

If you have not received tracking information or need assistance with your shipment, please contact us at:

inmeez.shop@gmail.com

6. Multiple Shipments

Because orders may be fulfilled by different suppliers or fulfillment partners, products from the same order may occasionally arrive in separate packages.

Customers will not be charged additional shipping fees because an order is divided into multiple shipments.

7. Damaged Packages

If a package arrives visibly damaged, please contact us as soon as possible.

Where possible, visible shipping damage should be reported within 48 hours of delivery and include:

- Order number
- Photos of the product
- Photos of the packaging
- Photos of the shipping label

The 48-hour reporting period helps us investigate shipping damage with our logistics partners and does not limit any statutory consumer rights.

8. Lost or Delayed Packages

If an order appears to be significantly delayed or lost, please contact us at:

inmeez.shop@gmail.com

We will review the tracking information and, where necessary, open an investigation with the carrier or fulfillment partner.

If an order is confirmed as lost, we will arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

9. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

Once an order has already been dispatched, we may not be able to change the delivery address.

10. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If you wish to cancel an order, please contact us as soon as possible at:

inmeez.shop@gmail.com

Once an order has been dispatched, cancellation may no longer be possible. Any applicable statutory withdrawal or return rights will still apply.

11. Contact

For shipping, tracking, delivery, or order-related questions, please contact:

InMeeZ

Email:
inmeez.shop@gmail.com

Business address:
Ragučio gatvė 29-1
Kaunas, 48308
Lithuania

Phone:
+37060739448

Please note that the business address above is our contact address and is not a warehouse or product return address.

Do not return products to this address unless instructed by us.

Business hours:
Monday–Friday, 9:00–18:00 EET

We aim to respond to customer inquiries within 24 hours.